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Client saves $4800/month with Interactive 411
The Power of Interactive 411
Choice. Speed. Accuracy.
We're going to jump from the racetrack to the golf course.
Imagine it's a glorious weekend day. The sun is shining, it's a brilliant 70 degrees outside, and you're ready to tee off.
You turn to your caddy - and he takes a step back, covers the golf bag with his arm so you can't see, and hands you your golf club.
But it's not the right one! It's not the one you know will help you score a hole-in-one. It's not the club you need to win this game.
Calling a 411 operator is a bit like playing golf without the option of selecting your own club. You see, the 411 operator often sees up to 30 different listings for the name you've requested. The operator chooses the listing - not you! You've got to hope it's correct, or call back and spend more money.and waste more time.
Interactive 411 puts the power of choice in your hands.
The ability to have direct access to the PacificEast 411 database, rather than relying on an operator to provide what they think you are looking for, has a major impact on expenses and productivity. The following is a basic snapshot of what one of our clients experienced after making the switch from Directory Assistance to Interactive 411. Two aspects of the process were taken into account, the time spent by company operators to retrieve the data and the cost associated with the service.
| Method |
Directory Assistance |
Interactive 411 |
| Searches/Month |
22,861 |
22,861 |
| Matches/Month |
11,528 |
11,528 |
| Operator Time |
381 hours |
277 hours |
| Data Cost |
$5,764.00 |
$1,729.20 |
| Operator Cost |
$2,667.00 |
$1,939.00 |
| Cost |
$8,431.00 |
$3,668.00 |
Note:
Operator Time: Client reported that productivity increased from 60 calls/hour to 82.5 when using Interactive 411
Data Cost: Calculated based on Matches/Mo x $.50 per DA call and Matches/Mo x $.15 per Interactive 411 result
Operator Cost: Based on $7 per hour
Our client has experienced an average monthly saving of $4763.00. Also, Interactive 411 returns up to 30 results per query giving the operator the privilege of viewing the data for themselves and making their own decision about which record is the most appropriate match. Many of our clients are experiencing similar results.
DataMAX | Call Center Comparison
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